An SMM Support Bot is an automated assistant that connects to your SMM panel and handles customer support across WhatsApp and Telegram. It understands common requests like order status, refill, cancel and speed-up, then answers instantly using your panel's real, live data. For SMM panel owners it replaces hours of manual chat handling with reliable 24/7 automation — and everything is configured from one simple dashboard.

The bot links securely to your panel through its admin API, so it can read live order details and reply to customers in your own WhatsApp chats. When a buyer sends an order ID with a keyword like 'status' or 'refill', the bot looks up the order, checks it against your rules and responds within seconds — or forwards the request to the right provider. You connect your panel and number once, and the support bot starts answering on its own.

Yes. The same engine powers both WhatsApp and Telegram, so you can support customers wherever they prefer to chat. Order status, refill, cancel and speed-up all work identically on both channels, and your reply wording is shared — edit it once and both channels update. Many owners run both at the same time to capture every conversation.

A customer simply sends their order ID with 'status' (e.g. 'status 1144928') and the bot returns the live state, quantity delivered and remaining progress straight from your panel. This single feature removes a huge share of repetitive 'where is my order' chats. It works around the clock, so buyers in any timezone get an instant answer.

The bot checks each request against the order's real status, then forwards valid ones to the correct provider group, number, Telegram chat or panel ticket automatically — with the provider's external ID attached. Invalid requests are politely rejected with a clear reason. So the people who actually fulfil the work get notified instantly, without you copying messages by hand.

Yes. You get sensible, built-in rules that mirror a proper SMM workflow: a completed order can't be cancelled or sped up (but can be refilled), a refill only applies once an order is completed, and partial or cancelled orders are refused for every action. These conditions apply consistently across every panel type, on both chat and ticket paths.

No — customer isolation is enforced. With username verification on, each customer registers their panel username once and can then only look up and act on their own orders. If ownership can't be positively verified, the bot refuses rather than risk exposing someone else's order details. Every panel owner's data is also fully isolated from every other owner's.

Security and data isolation are foundational. Each owner's panel credentials, customer chats and order data are kept strictly separate from everyone else's, connections to your panel use secure API access, and sensitive keys and sessions are stored encrypted rather than in plain text. Suspended accounts lose access immediately, and nothing is ever shared across accounts.

The bot is built for the wider SMM ecosystem. It fully supports Perfect Panel and Rental Panel through their admin APIs, myrentalpanel-family panels (with an admin-login provider scan when the panel's provider API is missing), and SuperRental — which needs no API at all, logging into your admin panel directly. Child panels built on top of major providers work too, so whether you run a flagship or a reseller setup, it fits.

Yes. Connect several SMM panels to a single account and manage them all from one dashboard — ideal for resellers and child-panel owners running multiple brands. Each panel keeps its own isolated data, providers, forwarding rules and even its own reply templates, so you can give every brand its own wording while the automation behaves consistently everywhere.

When a refill, cancel or speed-up passes your rules, the bot routes it to that provider's destination automatically — a WhatsApp group, a WhatsApp number, a Telegram chat, or by auto-submitting a ticket on the provider's own panel. You map each provider to its destination once on the Provider Aliases page, and the bot forwards every matching order with its external ID, keeping your fulfilment chain connected.

Completely. Every message the bot sends — menu, status, welcome, rejections, provider-forward commands, admin alerts — is an editable template. You can rewrite the wording, add emojis, attach a photo to messages like the welcome guide, and even set different templates per panel. Placeholders such as {order_id} and {status} are filled in automatically.

The ticket bot reads and responds to support tickets created inside your SMM panel, not just chat messages. It can auto-process common tickets — order status and refill requests — reply on the ticket, forward valid requests to providers, and escalate the rest to you. For busy panels this turns an overflowing ticket queue into a calm, mostly self-managing system.

Yes. You can set guarantee rules by service or type (for example a 30-day refill window), and the bot checks a refill request against them before acting. If the guarantee has expired or the service has none, the refill is declined with a polite message — so you honour your guarantees consistently without checking each order by hand.

Yes. Add any keyword — like 'price', 'rate' or 'time' — and the bot instantly replies with the answer you set, alongside the order commands. It's a simple way to handle your most common non-order questions automatically and keep customers moving.

Yes. The marketing broadcast lets you send a message or photo to your contacts in safe-mode (spaced out to protect your number), and ticket marketing can message panel users in bulk. A dedicated Contacts page lists every WhatsApp number the bot has talked to — registered and unregistered separately, with country codes — that you can copy or export as CSV for your campaigns.

No coding at all — it's built for panel owners, not developers. A guided, three-step setup walks you through connecting your panel, linking your WhatsApp or Telegram number by scanning a QR, and mapping your providers. Most owners are live and answering customers in well under an hour, and there's a step-by-step guide inside.

Absolutely. The bot runs on your own WhatsApp number, so customers always see your familiar brand — not a generic third-party line. You connect the number once by scanning a QR code, and the bot begins replying from it automatically. A safe-mode with human-like typing and delays helps protect the number.

Yes — you can start with a free trial, no credit card needed. After that, billing is a simple subscription paid in crypto via Heleket for fast, borderless checkout that suits the SMM industry. The pricing page shows prices in your local currency with the per-month cost and any multi-month savings, and your subscription activates instantly on payment.

The bot runs around the clock, every day, so customers get instant answers even while you sleep. A safe-mode adds read receipts, 'typing…' presence and natural delays before replying, and built-in spam protection can temporarily mute abusive senders — all to keep your WhatsApp number healthy while it scales your support.

When a request falls outside what the bot resolves, it hands the conversation off to you and can alert your admin number and staff, instead of guessing. You stay in control for complex or sensitive issues while the bot keeps handling the routine majority — fast automated answers without losing the human touch when it truly matters.

Yes. A Chats view shows every 1-on-1 conversation across WhatsApp and Telegram, Logs record each command and whether it forwarded, and Service Analytics breaks down refills, cancels and status checks by service. You always have a clear, auditable picture of what the automation handled.

Most owners notice fewer repetitive chats and tickets within the first day of going live. As soon as your panel and number are connected, the bot starts answering order status, refill, cancel and speed-up requests automatically. Because it works 24/7 from day one, the time you save on support compounds quickly week after week.